1. INTRODUCTION
At Starbright Vanlines, owned and operated by Patriot Relocation Services LLC, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://starbrightvanlines.com/, use our moving services, or engage with us in other ways.
2. INFORMATION COLLECTED
We collect several types of information to provide our residential moving services:
- Personal Identification Information: Name, email address, phone number, and mailing addresses provided during the quote or booking process.
- Technical Information: IP address, browser type, and browsing habits collected through cookies to improve website functionality.
- Transaction Information: Details regarding your moving quotes, local or long-distance relocations, and necessary payment information.
3. SMS AND MOBILE MESSAGING POLICY
This section outlines the terms governing your consent to receive text messages from Starbright Vanlines.
- Consent: By providing your mobile number and opting in via our website contact form, you provide your express written consent to receive text messages. Consent is not a condition of purchase or any moving service.
- Purpose and Use Cases:
- Customer Care: High-touch support including automated appointment reminders, coordinating crew arrival times, and answering real-time questions about inventory and logistics.
- Marketing: Targeted promotional messages, including seasonal discounts on packing services, long-distance moving specials, and follow-up offers for residential quote requests.
- Message and Data Rates: Message and data rates may apply as determined by your wireless carrier.
- Message Frequency: Message frequency varies based on your account activity, project status, and communication preferences.
- Opt-Out (STOP): You can unsubscribe at any time by replying STOP to any message you receive. You will receive one final confirmation text.
- Assistance (HELP): For customer support or information, text HELP to 877-277-6429 or email info@starbrightvanlines.com.
4. SMS DATA PROTECTION AND SHARING
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. INFORMATION SHARING AND DISCLOSURE
We do not sell or rent your personal information. We may share information with:
- Service Providers: Partners necessary for delivering messaging services or technical support, who are contractually bound to protect your data.
- Law Enforcement: When required by law or to protect the safety of our users and the general public.
6. DATA SECURITY
We implement industry-standard security measures, including encryption of sensitive data and secure storage systems, to protect your personal information from unauthorized access, alteration, or disclosure.
7. CONTACT US
If you have questions about this Privacy Policy or our mobile messaging services, please contact us:
Patriot Relocation Services LLC (Starbright Vanlines)
24 Sheridan Ave, Clifton, NJ 07011
Phone: 877-277-6429
Email: info@starbrightvanlines.com
Website: https://starbrightvanlines.com/
8. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.